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\r\n // \r\n This document answers some of the common questions regarding HP\r\n PartSurfer and Service Parts Information (SPI) data. If you have a\r\n question or concern that is not addressed here, please refer to our{\" \"}\r\n contact page for more\r\n detailed help or to contact us via email.\r\n
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{\r\n e.target.src = `${window.location.origin}/PartSurfer/img/${src}`; //replacement image imported above\r\n }}\r\n />\r\n \r\n )\r\n}\r\n","import React, { Component } from 'react'\r\nimport BootstrapTable from 'react-bootstrap-table-next';\r\nimport paginationFactory from 'react-bootstrap-table2-paginator';\r\nimport { ViewHOC } from \"./ViewHOC\";\r\n\r\n\r\nclass FunctionalEquivalent extends Component {\r\n\r\n render() {\r\n\r\n const { data, mobileView } = this.props;\r\n \r\n const columns = [\r\n {\r\n dataField: 'PartNumber',\r\n text: 'Part Number',\r\n headerStyle: () => {\r\n return { width: \"15%\" };\r\n }\r\n },\r\n /* {\r\n dataField: 'Keyword',\r\n text: 'Keyword ',\r\n headerStyle: () => {\r\n return { width: \"auto\" };\r\n }\r\n }, */\r\n {\r\n dataField: 'EnhancedDescription',\r\n text: 'Part Description ',\r\n formatter: (col) => ,\r\n headerStyle: () => {\r\n return { width: \"auto\" };\r\n }\r\n },\r\n {\r\n dataField: 'CSRFlag',\r\n text: 'CSR ',\r\n headerStyle: () => {\r\n return { width: \"5%\" };\r\n }\r\n },\r\n localStorage.getItem(\"loggeduser\") == null ? {\r\n dataField: 'TechCourier',\r\n text: 'Tech Courier',\r\n headerStyle: () => {\r\n return { width: \"10%\" };\r\n },\r\n hidden: true,\r\n }: {\r\n dataField: 'TechCourier',\r\n text: 'Tech Courier',\r\n headerStyle: () => {\r\n return { width: \"10%\" };\r\n }\r\n },\r\n {\r\n dataField: 'ROHSCompliant',\r\n text: 'ROHS ',\r\n headerStyle: () => {\r\n return { width: \"20%\" };\r\n }\r\n }];\r\n\r\n return (\r\n No additional information found in PartSurfer.
\r\n )}\r\n\r\n Do not know your part number? You can find it by entering one\r\n of the following values from your product's service tag.\r\n
\r\n\r\n The most reliable and fastest way to identify your\r\n product is to enter the serial number or product number\r\n from the service tag (such as CNU123456789 or RU477EA )\r\n in the search box above, but a more general description\r\n of the product (such as LaserJet 8100 or Pavilion 6532)\r\n is also acceptable. Also, if you know the HP part number\r\n you are looking for (such as 8120-6260 or CB394-40014M),\r\n you may enter that directly.\r\n
\r\n\r\n Searching for an HP part by entering a general\r\n description (such as Power Cord, Fusing Assembly,\r\n Motherboard, or Cartridge) will not be successful. After\r\n first identifying your HP product (as described above),\r\n you will be given several options for finding the part\r\n that you need.\r\n
\r\n\r\n You may also{\" \"}\r\n
\r\n Before you continue reading this document, we hope that you\r\n will try using HP PartSurfer first. PartSurfer is designed to be\r\n very user friendly, and most users find it easy to locate the parts\r\n information they need without detailed instructions. Simply move\r\n your mouse over any field heading in italics for help on getting\r\n started. This user guide is provided for those who prefer more\r\n detailed step-by-step instructions.\r\n
\r\nSelect your country or region . . .
\r\n \r\n\r\n Before using HP PartSurfer, you first need to\r\n let us know what country or region you are in.\r\n You will only need to do this once, and it\r\n will be remembered in a cookie on your\r\n computer for all your future accesses. Some of\r\n our information is tailored to specific\r\n geographic areas. Just{\" \"}\r\n \r\n select a country or region from the\r\n drop-down menu at the upper right of the\r\n main screen\r\n \r\n . If your country isn't listed, select a\r\n nearby country, as information will probably\r\n be similar.\r\n
\r\nIdentify your HP product . . .
\r\n \r\n\r\n We next need to know what HP product you have\r\n in order to help you find the part(s) that you\r\n need. After FIRST locating your HP product, as\r\n described below, you will be given several\r\n options for finding your part(s). There are\r\n five different ways to find your product:\r\n
\r\n \r\n Enter the serial number from your product in\r\n the text box located in the Quick Search tab.\r\n {\" \"}\r\n The serial number is found on the back or bottom\r\n of your HP product, and will be in a format such\r\n as USE646N6FJ, 2UA73310K5 or CNU6080B8C.\r\n\r\n \r\n Select the Lookup similar items check box if\r\n you want to match similar part numbers or\r\n product numbers.\r\n {\" \"}\r\n For example, if you enter the search string\r\n 33440A and check the box, the following\r\n results will be returned: 33440A, 33440A-T,\r\n 33440AB, etc. Please note: the Lookup\r\n similar items check box only works when\r\n searching for product numbers and part\r\n numbers.\r\n
\r\n\r\n If your product search finds a single matching\r\n HP product, a screen will be displayed that\r\n will allow you to look up parts information.\r\n If your search finds multiple matches (or if\r\n you searched through product families), you\r\n will need to{\" \"}\r\n select from a list of products for that\r\n family or search result.\r\n
\r\n\r\n The General Tab is the default view for most\r\n search results. This provides the user with a\r\n generic list of parts that are used within a\r\n family of similar products (multiple hard\r\n drives, memory modules, etc.) If a serial\r\n number search is performed, or a product SKU\r\n (Stock Keeping Number) search and you then\r\n click on the Advanced Tab, a more specific\r\n spares list called a BOM (Bill Of Materials)\r\n will be displayed when available. Also a\r\n Component BOM, which is a list of parts as\r\n used in the manufacturing process, may be\r\n available.{\" \"}\r\n
\r\nCustomize your search results . . .
\r\n \r\n\r\n Once you have specified your product, you will\r\n see a list of all replacement parts for the\r\n product, grouped by keyword and part number.\r\n If you want to filter the parts list, you can{\" \"}\r\n \r\n click on the Customize your results link\r\n \r\n . This will display a form that will allow you\r\n to filter the parts listing based on the\r\n following criteria:\r\n
\r\n\r\n After you have selected your filter criteria,{\" \"}\r\n click the Apply button. This will\r\n display an updated parts list based on your\r\n filter criteria.\r\n
\r\nFind your part(s) using a parts diagram . . .
\r\n \r\n\r\n If an interactive parts diagram is available\r\n for your product, a selection field labeled\r\n View a parts diagram will be shown on the\r\n General tab. Parts diagrams allow you to\r\n visually confirm that you have found the\r\n correct part. You may move your mouse over\r\n objects on the interactive diagram for quick\r\n part information, or click on the object for\r\n more detail. Please note that parts that are\r\n shown in pale gray on some diagrams are not\r\n orderable parts, but are included on the\r\n diagram for reference only.\r\n
\r\n\r\n To view the parts diagram,{\" \"}\r\n select Interactive mode for an\r\n interactive parts diagram,{\" \"}\r\n or select Printable mode if you want to\r\n print the diagram. Select the component{\" \"}\r\n of the part you want to view from the\r\n drop-down menu. Click the search icon\r\n
\r\n If a parts diagram for your part is not\r\n available within PartSurfer, one may be\r\n available at the HP Service Media Library.{\" \"}\r\n Click the HP Service Media Library link{\" \"}\r\n in the left menu to be taken to the HP Service\r\n Media Library search page.\r\n
\r\n \r\n Find your part(s) or part information on a\r\n parts listing . . .\r\n \r\n\r\n Parts listings contain the following fields\r\n and features to allow you to verify part\r\n numbers, access part prices (in some\r\n countries), and order parts on-line (currently\r\n only for U.S. customers):\r\n
\r\n Parts diagram/photo indicator: A camera icon in\r\n the left column of a parts listing entry\r\n indicates that there is a diagram or photo\r\n displaying that part.{\" \"}\r\n Click on the camera icon to display\r\n either a photograph of the part or a diagram\r\n with a red arrow pointing to the part. (See the\r\n previous section for details on using parts\r\n diagrams.)\r\nOrder parts through the HP Parts Store\r\n (available in select countries only) . . .
\r\n \r\n\r\n From any PartSurfer parts listing,{\" \"}\r\n \r\n select the check box in the Add to Cart\r\n column, and click the Add Parts to Cart\r\n button\r\n \r\n . When you have filled your cart with all of\r\n the parts you want to order,{\" \"}\r\n \r\n click the Shopping Cart icon\r\n
\r\n The following actions are available on the\r\n Shopping Cart page:\r\n
\r\n Update the number in the Qty text box to\r\n change the number of parts you want to order.\r\nabbreviation . . .
\r\n \r\n\r\n Below are some of abbreviation in PartSurfer\r\n
\r\nGo back to Hierarchy Menu?
\r\n\r\n The information we are requesting will be used solely to fulfill your e-mail support request and does not register you as an HP customer.\r\n
\r\n Most e-mail responses can be expected within 1 business day.\r\n
\r\n Monthly Metrics Process initiated in Backend. You will receive monthly metrics report on your Mail.\r\n
\r\n Please write the Email to PartSurfer@hp.com if you not received within 2 Hours.\r\n